Privacy policy

At Flashlight Customer Service Limited, we are committed to protecting the privacy and personal data of our users. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal data in compliance with Hong Kong's Personal Data (Privacy) Ordinance (PDPO). By using our website, you agree to the terms of this Privacy Policy.

1. Personal Data We Collect

We collect various types of personal data to provide and improve our services, including but not limited to:

• Names
• Contact information (email addresses, phone numbers)
• Demographic information (age, gender)
• Usage data (IP addresses, browser type, pages visited, time spent on pages)

2. Purposes For Which The Personal Data Will Be Used

Your personal data is collected for the following purposes:

• To provide and manage our services
• To improve our website and services
• To send promotional materials and updates (if you have consented to receive them)
• To respond to inquiries and provide customer support
• To process transactions
• To conduct market research and data analysis

3. Classes Of Transferees To Which the Personal Data May Be Transferred Or Shared

We may share your personal data with the following classes of transferees:

• Service providers who assist in our operations (e.g., IT service providers, hosting providers)
• Marketing and advertising agencies (with your consent)
• Legal and regulatory authorities as required by law
• Business partners for jointly offered products or services (with your consent)
• Any third party in connection with merger, acquisition, or sale of our business (with appropriate notice)

4. Obligation Or Voluntary Nature Of Supplying Personal Data

Supplying personal data is voluntary; however, some services and functionalities may require certain personal data for proper operation. Failure to provide such data may result in our inability to offer specific services or enhance user experience.

5. Use Of Personal Data For Direct Marketing

With your explicit consent, we may use your personal data for direct marketing purposes. This may include sending you promotional materials, updates on new services, special offers, and other information we think may be of interest to you. You have the right to opt-out of receiving direct marketing communications by following the unsubscribe instructions included in each communication or by contacting us directly at contact@flashlightcustomerservice.com.

6. Access And Correction Of Personal Data

You have the right to:

• Request access to the personal data we hold about you
• Request correction of any inaccuracies in your personal data

To exercise these rights, please contact our Data Protection Officer at contact@flashlightcustomerservice.com.

We will respond to your request as promptly as possible, in compliance with the PDPO.

7. Security Of Personal Data

We take reasonable steps to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Implementing encryption protocols
• Regular security risk assessments
• Restricting access to personal data to authorised personnel only

8. Retention Of Personal Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

9. International Data Transfers

We may transfer personal data that we collect from you to third-party data processors or service providers located in countries outside Hong Kong for the purposes described in this Privacy Policy. These transfers are conducted in compliance with applicable data protection laws. By providing us with your personal data, you are consenting to this transfer.

10. Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and indicating the effective date.